Machu Picchu Andean is committed to protecting and preserving the confidentiality of the personal information you provide through our website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.machupicchu-andean.com.
Please note that this policy applies only to our website and does not necessarily apply to external websites that may be accessed through links from our page.
Our Commitment to Privacy
At Machu Picchu Andean, we understand that the trust of our passengers is one of our most valuable assets. For this reason, we value the information our clients provide and are committed to using it responsibly, securely, and according to their preferences.
As part of our commitment:
All information provided by our passengers will be protected under security and confidentiality standards.
We will collect and use only the information necessary to provide our travel services, respond to inquiries, manage reservations, inform clients about our products, and improve the customer experience.
Access to personal information will be restricted only to authorized personnel trained in the proper handling of personal data.
We will not share our passengers’ personal information with external organizations unless the passenger has given consent, it is necessary to provide the contracted service, or there is a legal obligation to do so.
When we hire third parties to provide support, coordination, reservations, transportation, accommodation, or other travel-related services, we will require them to comply with appropriate privacy and confidentiality standards.
Information We Request
We may collect personal information when you make an inquiry, book a tour, complete a form, contact us, or use any feature of our website.
The information requested may include:
- Full name.
- Email address.
- Phone number or WhatsApp.
- Country of residence.
- Information required to book travel services.
- Additional information voluntarily provided by the passenger.
We may also automatically collect technical information related to your visit to the website, such as IP address, browser type, device used, pages visited, time spent on the site, and browsing behavior. This information helps us improve the performance of our website and the user experience.
We do not knowingly collect personal information from children under the age of thirteen. If you are a minor, you must not provide us with personal information without the authorization of your parents or legal guardians.
Use of Information
We may use the personal information provided for the following purposes:
To respond to inquiries made through our website, email, WhatsApp, or other contact channels.
To manage reservations, payments, confirmations, and contracted travel services.
To coordinate services related to tours, transportation, hotels, guides, entrance tickets, or other travel requirements.
To send information about our products, services, promotions, travel recommendations, or updates related to Machu Picchu Andean.
To improve our services, content, customer service processes, and user experience.
To comply with legal, administrative, or security obligations when applicable.
Disclosure of Information
Machu Picchu Andean does not sell, rent, or trade its clients’ personal information.
We may share personal information only when necessary to fulfill the contracted service, for example, with tour operators, guides, hotels, transportation companies, ticket providers, or other suppliers related to the operation of the trip.
We may also disclose information when required by law, when necessary to protect our rights, comply with our terms of service, or respond to requests from competent authorities.
Cookies
Our website may use cookies to improve the browsing experience of users. Cookies are small files stored on your device that allow us to remember certain preferences, analyze website usage, and provide faster and more efficient navigation.
You can configure your browser to reject or delete cookies. However, some website features may not function properly if cookies are disabled.
Information Security
The personal information provided by our users is stored in systems with restricted access. We take reasonable security measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.
However, no internet data transmission or storage system can guarantee absolute security. For this reason, we also recommend that users protect their own devices and communication channels.
Data Retention
We will retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, manage reservations, provide customer service, comply with legal obligations, or resolve possible claims related to our services.
User Rights
You may request the update, correction, or deletion of your personal data when applicable. You may also request to stop receiving promotional communications from Machu Picchu Andean.
To exercise these rights, you may contact us through the communication channels available on our website.
Links to External Websites
Our website may contain links to external third-party websites. Machu Picchu Andean is not responsible for the privacy policies, content, or practices of such websites. We recommend reviewing the privacy policies of each website you visit.
Changes to This Policy
Machu Picchu Andean may modify this Privacy Policy occasionally. Any changes will be published on this same page, so we recommend reviewing it periodically.
If we make significant changes, we will try to inform users through our website or other available contact channels. Continued use of our website after the publication of changes will imply acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or the use of your personal data, you may contact Machu Picchu Andean through the contact channels published on www.machupicchu-andean.com.